Privacy Policy

The Company understands that the privacy of the User is important and hence we would like to keep the User informed and empowered with respect to his/ her/ its privacy on FitterFly. This Privacy Policy (“Policy”) explains how the User’s personal information submitted on FitterFly will be used and shared by it. By accessing and using FitterFly, you accept the policies and practices described in this Policy.

This Policy is incorporated into, and is subject to, the Terms of Use. Any capitalized terms not defined in this policy have the meaning set forth in the Terms of Use.

  1. Information collected from the Users.
    1. Company shall in the course of providing the Services collect such Personal Information as may be required. Any data about the User, by which he/ she/ it, as a person can be identified, including without limitation, name, gender, age, date of birth, height, weight, mobile number, business name, address, email address, date of birth, date of incorporation, any identity proof number, phone number, health and fitness related information etc., to which FitterFly has or is likely to have access by virtue of the User’s consensual submission is categorized as personal information (“Personal Data”or “Personal Information”).Such Personal Information shall include the following:-

      1. Physical, nutritional, fitness and medical information as may be required for the effective performance of the Services offered (“Physical Data”).

      2. Information that does not reveal the identity of the User in any way, for example, the details of the User’s browser and operating system, time spent using Fitterfly’s Services, other webpages visited by the User, unique identifiers of the device on which FitterFly, information of WiFi connectivity etc. Such information shall hereinafter be referred to as “Other Information”.

      3. GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. This information is stored in the User’s FitterFly account and is used to display the User’s location on a map (“Location Data”).

      4. Credit card or other payment account information, which will be used solely for processing payments (“Payment Information”).

    2. User’s Payment Information will not be stored on FitterFly except for the name and address of the card holder, the expiry date and the last four digits of the credit card number. Subject to the User’s prior consent and where necessary for processing future payments, Payment Information of the User will be stored in encrypted form on secure servers of the reputed payment gateway service provider of FitterFly. The payment gateway service provider will be treat such information in accordance with their Privacy Policy Statement, available on their respective websites.

    3. Company will retain the User’s Personal Information even after the user closes his account with Fitterfly. Company will also retain and use the Personal Information as necessary to comply with its legal obligations, resolve disputes, and enforce any agreements.

    4. Anonymous Data. FitterFly may also collect such other anonymous data that is not associated with or linked to any Personal Data (“Anonymous Data”) and which, by itself, does not pertain to the identification of any individual User. Anonymous Data includes without limitation, unique identifiers of the device on which the Website is used such as VPN, information of Wi-Fi connectivity and such other information. The Website may also store these unique identifiers, at times and create a profile for you based on such Anonymous Data, which in turn allows you to have a better browsing experience on the Website.

    5. Usage Information. In addition, FitterFly may automatically collect certain other information, including but not limited to usernames, passwords, and other security and usage related information, whenever you visit or utilize the Services such as Log Data, Analytical Code, Time Stamp, Geo Stamp, IP address, version and identification number of the device, browser type, browser language, the date and time of your request, your profile, websites visited by you, search terms used, platform type, number of clicks, phone number, requested status of other Users and various status information and other personal setting information with regard to your usage of the Services provided through the Website (“Usage Information”). Such Usage Information collected is not associated with any Personal Data and is tagged to the unique identifier of a particular device.

    6. Cookies. FitterFly uses data collection devices such as “cookies” on your device / computer through which it is accessed that assist in (a) providing Services; and (b) to allow you to enter your password less frequently during a session.

  2. Usage of information.
    1. The Company may use the information collected as mentioned above for any of the following purposes –

    2. (a) to effectively provide the Services;

      (b) for making charts and comparisons;

      (c) to personalize the fitness statistics;

      (d) calculating the average to determine the Users’ fitness assessment reports;

      (e) for the purposes of software verification or administering software upgrades;

      (f) to allow the Users to participate in surveys regarding Services;

      (g) to improve Users’ experience;

      (h) provide custom, personalized content and information;

      (i) monitor the effectiveness of FitterFly’s marketing campaigns;

      (j) monitor aggregated metrics such as total number of visitors and traffic;

      (k) to maintain the quality of Services and provide general statistics regarding their use;

      (l) to deliver Services, including email notifications, confirmations, technical notices, updates, security alerts, and support and administrative messages that the Users may request;

      (m) archival or backup purposes;

      (n) to alert the User about updated information and such other new or updated Services or Software that may be offered by us;

      (o) to allow access to exclusive features or functionality of FitterFly;

      (p) to resolve disputes, collect fees and troubleshoot problems.

  3. Sharing of the collected information
    1. The Company may share the Personal Information received from the User:

      (a) With its affiliates in connection with matters relating to the consumption of Services by User to help detect and prevent identity theft, fraud and other potentially illegal acts; correlated or multiple accounts to prevent abuse of Services; and to facilitate joint or co-branded services that User requests, where such services are provided by more than one corporate entity other than the Company; and

      (b) If required to do so by law or regulation; to its legal counsel, law enforcement officers, governmental authorities who have asserted their lawful authority to obtain the information or where the Company has in good faith reasonable grounds to believe that such disclosure is reasonably necessary to enforce its Terms of Use or this Privacy Policy.

    2. The Company shall not rent, sell or otherwise provide Personal Information received from the Users to third parties without their consent, except as described in this Policy or as required by law.

    3. In case of a merger with or transfer of business of the Company to another business entity, the Company will transfer User’s Personal Information and such other information collected to the entity which acquires the business. In such cases, the Company shall require that the new business entity to follow this Policy with respect to the Personal Information.

  4. Data security.
    1. The Company is committed to protect the security of any Personal Information and uses reasonable efforts including a variety of security technologies and procedures to help protect such Personal Information from any unauthorized access, use or disclosure. The Company will take all reasonable measures in furtherance of the above commitment. However, the Company cannot guarantee that the Personal Information received from the User and other information stored on the servers will be absolutely protected in all circumstances. There may be instances where FitterFly may be subject to security breaches and failures due to circumstances beyond Company’s reasonable control. These may include computer "hacking", data theft or and physical theft among others. To prevent this we recommend that the User take additional measures to protect his/her information, such as installing anti-virus software, closing browsers after use, keeping confidential log-in credentials and passwords, and making sure that User has regularly updated Software to ensure the presence of the latest security enabled features on the device.

    2. Any data destroyed shall be disposed of in a manner that protects the privacy of the Personal Information received by FitterFly from the User in an appropriate manner as per the industry standard practices and norms.

    3. The User hereby acknowledges and understands that all Personal Information provided in using FitterFly is with their knowledgeable consent and at the User’s own risk.

  5. Modifications.

    Any changes in this Policy by the Company shall be posted on www.FitterFly.into reflect changes in its Privacy Policy so that the Users are always aware of what information FitterFly collects, uses, and under what circumstances, if any, FitterFly may disclose it.

  6. Advertisements.
    1. Fitterfly contracts with third parties to serve ads on our behalf across the Internet and sometimes on this site. They may collect information about Your visits to our website, and Your interaction with our products and services. They may also use information about Your visits to this and other websites to target advertisements for goods and services. This information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. Such third parties are not permitted to sell or share Your personally identifiable information as part of this process.

    2. The following third-party vendors, including Google, Facebook, advertising platforms, remarketing platforms like Firebase, & customer query management platforms like Exotel which use cookies to serve ads based on a user's prior visits to our website.

    3. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our sites and/or other sites on the Internet.

    4. Users may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting Ads Settings.

  7. Contact Us.

    Any grievances or questions regarding this statement should be directed to the following e-mail

If you have any queries?