We shall collect personal information of the User, by which he/ she/ it, as a person can be identified, including without limitation, name, gender, age, date of birth, height, weight, mobile number, business name, date of incorporation, address, email address, any identity proof number, phone number, health and fitness related information, your diagnostic test reports that you share with us or request third party service providers to share with us, etc (“Personal Data” or “Personal Information”, or “Sensitive Personal Data or Information”, as the case may be). It is hereby clarified that:
Such Personal Information shall include:
physical, nutritional, fitness, medical, and other information, including without limitation, physiological factors such as weight, sleep patterns, posture, diet and exercise, various health symptoms, as may be required for the effective use of the Platform ( “Physical Data” ).
information that does not reveal the identity of the User in any way, including without limitation, the details of the User’s browser and operating system, time spent using Platform, other webpages visited by the User, unique identifiers of the Device, information of WiFi connectivity, etc. (“Other Information”).
GPS signals, device sensors, Wi-Fi access points, and cell tower IDs for displaying the User’s location on a map (“Location Data”).
credit card or other payment account information solely for processing payments (“Payment Information”). Provided further that the User’s Payment Information shall not be stored on the Platform, except for:
(a) the name and address of the card holder, the expiry date and the last four digits of the credit card number.
(b) processing future payments, subject to the User’s prior consent.
Where necessary Payment Information of the User may be stored, by reputed payment gateway service provider/s engaged by Us. Such payment gateway service provider/s shall treat such information in accordance with their respective privacy policies, available on their respective websites.
While some User information has to be mandatorily provided, others are optional and certain portions of the information shall remain private and some shall be displayed to other Users; We shall always let the User know which is which.
Additional information may be gathered during subsequent use of the Platform by the User, whenever the User chooses to provide it.
Certain mandatory information shall be collected at the time of registration on the Platform which is required to enable the User to login to the Platform and for Us to verify the User’s identity; and to safeguard against illegal activities like fraud, cheating, misappropriation, etc. as may be determined by Us; and/or our banking and service partners.
In order to use the facilities and services available on the Platform, the User may be required, from time to time, to provide certain additional personal information after registration on the Platform, which information shall be collected only upon receiving the User’s express consent.
We may also automatically receive and collect certain anonymous information in standard usage logs through the web server, including mobile-identification information obtained from the equivalent of "cookies" sent to the Platform, including mobile network information, standard web log information, usernames, passwords, and other security and usage related information, traffic to and from our Platform, tracking inside the Platform, log data, analytical code, time stamp, geo stamp, version and identification number of the Device, browser type, browser language, the date and time of Your request, Your profile, websites visited by You, search terms used, platform type, number of clicks, phone number, requested status of other Users and various status information and other personal setting information with regard to Your usage of the Platform and any other available information (“Usage Information”), from:
an IP address, assigned to the device used by the User;
the domain server through which the User accesses the Platform and the functions and features therein; and
the type of device used by the User (“Device”).
It is hereby clarified that such Usage Information collected is not associated with any Personal Data and is tagged to the unique identifier of a particular Device.
After obtaining the User’s specific consent to allow the Platform to access the User’s SMS inbox, we may collect relevant information from text messages (SMS) received by the Users from providers of services and/or products (including but not limited to retail outlets, financial institutions, mobile carriers and utility companies), that shall enable us to provide better services and products to the Users. We shall only access business messages that originate from alphanumeric senders.
In order to enhance our ability to provide valuable services and experiences to the User, We may:
Automatically receive, collect and analyse your location information which may be accessed through a variety of methods including, inter alia, GPS, IP address, and cell tower location; and
Collect information pertaining to your Device and your usage thereof, including, inter alia, the names of the other applications on your mobile Device and how you use them, information about your Device, and information about your use of features or functions on your Device.
We shall also use the User information to enable activities and transactions that need to occur during the process of lending, such as:
Generating and maintaining User profiles on the Platform;
Provide personalized features;
Maintaining regular communications with the User;
Modifying the Platform from time to time to cater to the User’s interests;
Providing the Platform and the functions and features therein, efficiently;
Making charts and comparisons;
Personalizing the fitness statistics;
Calculating the average to determine the Users’ fitness assessment reports;
Software verification or administering software upgrades;
Allowing the Users to participate in surveys regarding services on the Platform;
Improving Users’ experience;
Providing custom, personalized content and information;
Monitoring the effectiveness of marketing campaigns by Us;
Monitoring aggregated metrics such as total number of visitors and traffic;
Maintaining the quality of services on the Platform and providing general statistics regarding their use;
Sharing email notifications, confirmations, technical notices, updates, security alerts, and support and administrative messages that the Users may request;
Maintaining archival or backup of the Platform;
Altering the User about updated information and such other new or updated services that may be offered by Us;
Allowing access to exclusive features or functionality of the Platform;
Resolving disputes, collect fees and troubleshoot problems.
Co-ordinating and Collecting Blood Samples from the User;
Co-ordinating for attachment of Continuous Glucose Monitoring Devices (“CGMS”);
Sharing of data with third parties such as insurance companies or pharmaceutical companies in case we have joint programs with such third parties;
Sharing of test reports and other Personal Information or Sensitive Personal Data or Information with third party registered medical practitioners upon specific request by the User;
Arranging of expert consultations;
to monitor our infrastructure and screen for potential risk and fraud (in particular, User’s IP address), and more generally to improve and optimize our Platform (for example, by generating analytics about how our users browse and interact with the Platform, and to assess the success of our marketing and advertising campaigns);
to comply with applicable law; and
for any other purposes that are permissible under applicable law.
We shall not use User information for any purpose other than in connection with the Platform and as specified herein. We shall not rent, sell or share User information and shall not disclose any of the User’s personally identifiable information to third parties, unless:
it is pursuant to obtaining the User’s permission;
it is in connection with the services being rendered through the Platform;
it is a case of special circumstances such as compliance with court orders, requests/order, notices from legal authorities or law enforcement agencies compel us to make such disclosure;
it is in connection with matters relating to the usage of the Platform by User to help detect and prevent identity theft, fraud and other potentially illegal acts; correlated or multiple accounts to prevent abuse of services on the Platform;
it is to facilitate joint or co-branded services that the User requests, where such services are provided by more than one corporate entity other than the Company;
it forms part of the information We share with advertisers on an aggregate basis.
The information provided by the User is stored in access controlled facilities with restricted access. User Information transmitted over the internet is protected through the use of encryption.
If a password is used to help protect User accounts and account information, it is the responsibility of the User to keep the password confidential. You have to ensure that You always log out, before sharing the device with a third party and it is advised that the User utilize a service to protect access to the User’s Device.
We shall use generally accepted industry standards to protect the User information submitted to Us, both during transmission and upon receipt. However, please be advised that, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, even though We strive to use commercially acceptable means to protect User information, We cannot guarantee its absolute security and your use of the Platform is at your sole risk and discretion. We also cannot warrant that such User information may not be misused in the event our safeguards and protocols are breached by a malicious third-party. Further, We are not liable to nor can we fully control the actions of other users with whom you may choose to share your information.
The collection, usage, and sharing of User information by us shall be in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and other applicable laws.
If and when a User is desirous of having his/her name and other details removed from our records, immediately upon receiving the User’s written request to that effect We shall, subject to the terms hereof, remove and/delete all such information. Provided however that We shall retain such Personal Information as may be necessary to comply with our legal obligations, resolve disputes, and enforce any of its agreements with third parties.
If the User no longer wishes to receive notifications about our services, The User may change his/her notification preferences by contacting us at email@example.com. We reserve the right to close the User account if the User opts out of receiving certain crucial notices that are required by Us to perform the services through the Platform.
It is hereby clarified that the Company shall retain such information as collected for registration for a period of one hundred and eighty days after any cancellation or withdrawal of the User’s registration, as the case may be.
The Company contracts with third parties to serve advertisements on its behalf across the internet and the Platform. The advertisers may collect information about Your visits to our Platform, and Your interaction with our products and services.
The advertisers may also use information about Your visits to the Platform and other websites to target advertisements for goods and services. This information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. Such third parties are not permitted to sell or share Your personally identifiable information as part of this process.
The User may correct or update any information online. In the event of loss of access details, the User may retrieve the same or receive new access details by sending an e-mail to: firstname.lastname@example.org.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of our Grievance Officer are provided below:
|ADDRESS:||Fitterfly 503, Akshar Blue Chip Corporate Park Turbhe MIDC Navi Mumbai 400705|
The Grievance Officer shall acknowledge the complaint within twenty four hours and dispose off such complaint within a period of fifteen days from the date of its receipt;
The Company shall, within twenty-four hours from the receipt of a complaint made by a User, in relation to any content which is prima facie in the nature of any material which exposes the private area of such individual, shows such individual in full or partial nudity or shows or depicts such individual in any sexual act or conduct, or is in the nature of impersonation in an electronic form, including artificially morphed images of such individual, take all reasonable and practicable measures to remove or disable access to such content which is hosted, stored, published or transmitted by it.
The Company shall implement a mechanism for the receipt of complaints under clause 8 (c) which may enable the individual or person to provide details, as may be necessary, in relation to such content or communication link.
The User shall, at any time while availing the services or otherwise, also have an option to withdraw its consent given earlier to the Company. Such withdrawal of the consent shall be sent in writing (email@example.com) to the Company. In the case of User not providing or later on withdrawing his consent, the Company shall have the option not to provide goods or services for which the said information was sought.