Terms & Conditions

PFB REVISED THE MONEY BACK POLICY:

  • The entire program fee (paid amount) will be refunded to the member upon request if the member does not achieve the minimum outcome promised (as applicable)*. However, member needs to comply with the below given refund eligibility criteria in order to be eligible for the refund.

REFUND ELIGIBILITY CRITERIA:

  • 80% completion of all coach consultation with each expert
  • 80% completion of today‚Äôs tasks - BG logs, weight, waist circumference, lab reports, lifestyle logs (FD, Activity).
  • 80% completing the education modules (once LMS is in place).

MINIMUM OUTCOMES PROMISED:

  • If the HbA1c at the start of the program was between 5.7-6.4 then
    0.3 points HbA1c reduction in 3 months, 0.3 points HbA1c reduction in 6 months and 0.5 points HbA1c reduction in 12 months
  • If the HbA1c at the start of the program was between 6.5-7.5 then
    0.4 points HbA1c reduction in 3 months, 0.6 points HbA1c reduction in 6 months and 0.7 points HbA1c reduction in 12 months
  • If the HbA1c at the start of the program was between 7.5-9.0 then
    0.8 points HbA1c reduction in 3 months, 1.0 points HbA1c reduction in 6 months and 1.2 points HbA1c reduction in 12 months
  • If the HbA1c at the start of the program was between >9.0 then
    1.0 points HbA1c reduction in 3 months, 1.5 points HbA1c reduction in 6 months and 2.0 points HbA1c reduction in 12 months
*3months applicable for 3months Care program, *6 months applicable for 6 months Prime and *12 months applicable for 12 months Prime.
*Applicable only for the members with Type 2 diabetes